Frequently asked questions

Are your products Vegan/CF?

Special care and research has been carried out by us to make sure all products we advertise as being vegan friendly & cruelty free are as such. While there is no legal definition for vegan, we take this to mean that the products we use are not tested on animals and do not include any animal product or animal by products. We also have a range of bio-degradable glitters to help be kinder to our planet. f you have any questions please do not hesitate to contact us.

How do I book?

You can book online by clicking "book" in the top menu.

I am unsure what to book.

Please send us a message or email with a picture of what you’re looking for and we can advise you what too book.

Aftercare. What Should I do?

Acrylics & Gel Polish**

Acrylics and Gel polish can last up to 4 weeks if taken care of properly, some people may even get longer! To help minimise breaks, chipping, peeling and loss of acrylics we ask that you follow our aftercare instructions below.

* After you have had your treatment, avoid soaking your hands/nails in hot water for at least 24 hours.

* We recommend using cuticle oil 2-4 times a day to help make your nails last longer.

* Always wear rubber gloves when washing up or handling chemicals, bleach and sanitiser are killers of acrylics and gel.

* Avoid using your nails to open cans of juice etc as this will cause chipping and popping of acrylics.

* Use a good hand cream as well as your cuticle oil, this will improve the condition of your hands and help your nails last longer.

* Do not pick or bite your new nails as this can cause damage to your natural nails & your teeth! Always have your nails removed professionally to avoid damage to your natural nails.

*Be sure to book an infill appointment no longer than 3 weeks after your new set.
This is a vital part of the maintenance. ( Infills may not be available after 3 weeks)

We will fix any damage that we feel is due to our work free of charge if within the first 5 days. After this there is a small fee to repair of £3 per nail (does not include cost for nail art).

Please contact us asap if you need a repair appointment.

What is your cancellation / Late Policy?

Lateness, Cancellations & No show Fees

Applies to every appointment, whether made online, in store or via Facebook/Instagram and includes repair appointments)
We understand things can happen last minute in life meaning you may be late for your appointment or even have to cancel last minute. These things however have a massive impact on our salon, our team and our customers. Someone showing even just 5 minutes late can have a knock on effect for the rest of the day. We have guidelines in place for all customers to protect our clients and also to protect our business. Lateness. If you are late at all to your appointment we may not be able to carry out the service you originally booked for due to time restraints. We will always try our best but this may mean we may have to change the service you booked to allow for time. If you decide at this point you no longer want to continue with the appointment 100% of your balance from original appointment would apply, If this is not paid no further bookings will be made until cleared on account. Cancellations/ No Shows If you need to cancel your appointment please let us know as soon as possible. We require for AT LEAST 72 hours notice in all cases. Deposits are non refundable on cancellations, we can move your deposit to another date if you cancel before this time, after this time deposit will be lost. If you don’t show to your appointment this will count as a late cancellation.

What are your COVID regulations?

Covid-19 rules/updates Mask – All clients must arrive alone to there appointment wearing their own mask at all times. 
We can supply a mask for a small fee. Hands – All clients must wash hands before entering the salon and sanitise on arrival
 Cleaning – All tools, equipment, desks and chairs will be washed and cleaned after every client Phones – Please respect our no use of mobiles during appointments policy by sending me your inspiration pics before your appointment. Card – Card payment only until further notice. If you have suspected symptoms in line with Covid-19 or have been near someone who has, please cancel your appointment as soon as possible and reschedule for after your isolation period. Cancellation related to Covid will not be refunded unless cancelled before 72 hours notice – deposits will be kept and applied to your rescheduled appointment after your isolation period. Please note your information may be used as part of the governments track and trace programme. Appointments are subject to government changes and may be cancelled last minute if changes in guidelines are put in place out with out control. You deposit will be held and your appointment will be rescheduled when safe.

Other information?

It is your responsibility to let us know of any allergies (Including acrylic monomer/acetone or any other allergies that may or may not be affected by your appointment) health conditions ( such as eczema, psoriasis, diabetes, etc ) or of any information we should be aware of before having your treatment. We do not take any responsibility for problems that occur after leaving the salon from customers not following correct aftercare or from allergic reactions from products following your appointment, This includes products that you where unaware of being allergic to or that you did not advise us of before your treatment. It is your responsibility to follow our advice and to respect our guide lines. These are in place for your best interest and ours. You agree to be honest when advising us information such as age, health conditions and allergies. By booking an appointment you are agreeing to all of our terms and conditions above and the ones displayed on booking.